Content Agent and Canvas elevated error rate

Incident Report for Sanity

Resolved

This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.
Posted Jan 21, 2026 - 15:33 UTC

Monitoring

A fix has been implemented at provider level and we are monitoring the results.
Posted Jan 21, 2026 - 15:31 UTC

Identified

The issue in our upstream AI provider has been identified and a fix is being implemented.
Posted Jan 21, 2026 - 15:06 UTC

Update

We are continuing to investigate this issue.
Posted Jan 21, 2026 - 15:00 UTC

Update

We are continuing to investigate this issue.
Posted Jan 21, 2026 - 14:59 UTC

Investigating

We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.
Posted Jan 21, 2026 - 14:53 UTC
This incident affected: Content Agent and Canvas.
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