Resolved -
This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.
Jan 21, 15:33 UTC
Monitoring -
A fix has been implemented at provider level and we are monitoring the results.
Jan 21, 15:31 UTC
Identified -
The issue in our upstream AI provider has been identified and a fix is being implemented.
Jan 21, 15:06 UTC
Update -
We are continuing to investigate this issue.
Jan 21, 15:00 UTC
Update -
We are continuing to investigate this issue.
Jan 21, 14:59 UTC
Investigating -
We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.
Jan 21, 14:53 UTC