Resolved -
A fix has been implemented at provider level. This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.
Feb 3, 16:08 UTC
Identified -
The issue in our upstream AI provider has been identified and a fix is being implemented.
Feb 3, 15:57 UTC
Investigating -
We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.
Feb 3, 15:54 UTC