Resolved -
This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.
Jan 14, 14:17 UTC
Update -
We are continuing to monitor for any further issues.
Jan 14, 12:02 UTC
Monitoring -
We’re monitoring an incident with our upstream AI provider impacting Content Agent and Canvas. We’ll share updates as we receive further information from the provider.
Jan 14, 11:15 UTC
Update -
We are continuing to investigate this issue.
Jan 14, 11:00 UTC
Investigating -
We’re investigating elevated error rates impacting Content Agent and Canvas. Some requests may fail with 5xx errors, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we learn more.
Jan 14, 10:24 UTC